Delivery & Returns
The cost of postage and packaging for all orders being sent to a UK address is not included in your £60 donation. We would be so grateful if you would consider donating a further £4 towards the costs of Postage and Packaging when you twin your toilet.
For all international destinations, a postage charge of £8 is automatically added to your order when you twin.
UK deliveries will be sent second class via Royal Mail. Certificates being delivered to destinations outside of the UK are sent via Royal Mail’s Airmail service.
Certificates are usually dispatched 48 hours after we received your order, but please allow up to a maximum of ten working days for delivery. If your certificate hasn’t arrived within ten working days, please contact us or call us on 0300 321 3217 (UK only).
Returns, refunds and cancellations
Toilet Twinning is a donation, and under Charity Law we are unfortunately unable to refund donations. However, if you made a donation in error, please contact us. We will process your refund as soon as possible, and usually within two working days.
If your framed certificate is damaged on its way to you, please contact us and we will happily send you a new one.