The cost of delivery within the UK and Ireland is included in your donation.
A charge of £5 is applied to all international deliveries. Find out more about your delivery.
You can twin someone else's loo and send a certificate straight to them. We'll enclose a card to let them know their toilet has been twinned. IMPORTANT: this option is only available for single certificate orders.
The cost of delivery is included in your £60 donation. There is an option to donate a further £3 towards these costs as you twin your toilet.
If you are ordering from within the UK your certificate will be sent second class via Royal Mail. Certficates being delivered to destinations outside of the UK are sent via Royal Mail's Airmail service.
Certificates are usually dispatched 48 hours after we received your order, but please allow ten working days for delivery. If your certificate hasn't arrived within ten working days, please contact us or call us on 0300 321 3217 (UK only).
Toilet Twinning is a donation, and under Charity Law we are unfortunately unable to refund donations. However, if you made a donation in error, please contact us. We will process your refund as soon as possible and are usually processed within 2 working days.
If your framed certificate is damaged on its way to you, please contact us and we will happily send you a new one.
Prefer to use pen and paper to complete your order? You can download an order form to print out and post to us.
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