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If your question isn't answered below, please get in touch.

Delivery

How will my certificate be delivered? How long will it take?

My certificate hasn't arrived yet. My toilet is feeling lonely.

Can I twin my friend's toilet and have the certificate sent directly to them?

Can I change the delivery address after I've placed an order?

 

 

Payment

Who do I make my cheque out to?

PayPal has charged my card twice, can you give me a refund?

Can you give me your bank details and/or an invoice?

Can I use a Charities Aid Foundation (CAF) card or voucher to twin a toilet?

 

About the certificate

What does it say on the certificate? Is my name printed on it?

What are the longitude and latitude coordinates and how do I use them?

Is the photo of the toilet the actual toilet I have twinned with?

 

How your money helps

Is my donation paying for the toilet in the picture?

How much does it cost to build a toilet in Africa?

How much do you spend on administration?

 

Gift Aid

What difference will Gift Aid make? Can I Gift Aid if I live outside of the UK?

 

Twinning from outside of the UK

Is it possible to get involved in Toilet Twinning if you live outside of the UK?

How do I go about twinning my toilet from overseas? 

How much does it cost to twin outside of the UK?

Will we still receive a certificate if we live overseas?

 

The loo roll

What's on the loo roll?

How is the money used?

 

About us

Where did the idea for Toilet Twinning come from?

 


 

Delivery

 

How will my certificate be delivered? How long does it take?

Certificates within the UK are sent second class via Royal Mail. Our standard turnaround time for certificates is 5-6 days; however, you should allow up to 10 working days for your certificate to arrive after placing your order, especially during our busy Christmas months of November and December. If your certificate is for a gift and the big day is looming, please email us at info@toilettwinning.org and we'll do everything we can to get your order out as fast as possible. For more information on delivery and returns, click here.

 

My certificate hasn't arrived. My toilet is feeling lonely.

If your certificate hasn't arrived and it's been ten days or more, please contact us.

Can I twin my friend's toilet and have the certificate sent directly to them?

Yes – simply select a different delivery address when going through the checkout process online and enter your friend's details. If you are twinning a toilet via the post or on the phone, you can indicate on your order form or on the phone that you'd like the certificate to go to a different address.

Can I change the delivery address after I've placed an order?

Unfortunately we are unable to change the selected delivery address once an order has been placed, as the order fulfilment system is fully automated.

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Payment

CAF Cards & Vouchers

We accept CAF Vouchers if you are ordering certificates only – please make them payable to Tearfund. To twin a toilet using your CAF Card, please visit CAF Online and search for Tearfund. Please write 'Reference Toilet Twinning' under Special Instructions. (Tearfund manages all the finances for Toilet Twinning). Please contact us directly once you have done this, as soon as we receive your donation from CAF we will send your certificate out to you.

PLEASE NOTE: You can not use CAF vouchers for ordering toilet rolls.

Who do I make cheques out to?

Please make cheques out to Toilet Twinning.

Can you give me your bank details and/or an invoice?

We will happily issue you with an invoice, but can only accept payment by PayPal (through our website), credit card or cheque. need your organisation name, address and where you want the invoice sent or emailed, and we will send one out to you. Please contact us.

PayPal has charged my card twice, can you please give me a refund?

We will check our PayPal account and if there is more than one transaction in your name, we will refund the transaction(s) made in error. Please note: We are not generally able to refund donations, as it is against charity law. PayPal will only allow us to process refunds up to 60 days after the original transcation.

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About the certificate

What does it say on the certificate? Is my name printed on it?

You can personalise your certificate with your name and/or the name of the person whose toilet is being twinned. The certificate also has the toilet's location and its longitude and latitude coordinates.

What are the longitude and latitude coordinates and how do I use them?

Longitude and latitude has been used for centuries by sailors, adventurers and explorers to help them pinpoint their exact location on earth. Here at Toilet Twinning we use it to keep track of our bogs. To pinpoint your latrine's exact location, you need to:

  1. Visit Google Maps online by typing 'maps.google.co.uk' into your web browser
  2. In the 'Search Maps' field, type the latitude number exactly as you see it on your certificate, including the “dash” at the start and the comma at the end. E.g. “-3.987150,”
  3. Enter a “space”
  4. Type the longitude number exactly as you see it. E.g. “29.918900”
  5. Click search maps
  6. The green arrow will be pointing to the location of your toilet!

Is the photo of the toilet the actual toilet I have twinned with? 

We aim to make sure, where possible, that the picture on the certificate is the actual toilet at the location coordinates printed on the certificate. However, we are dependent on the technology and resources available to our staff and partners who are collecting the information – and they are often working in difficult situations with limited access to technology (including electricity!). If the photo is not an exact match, it will be a similar or nearby toilet.

To keep administration costs to a minimum, we twin the same toilet up to 10 times. The likelihood of seeing the same image in someone else's loo is extremely unlikely, but you may see your twin in our adverstising.

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How your money helps

Is my donation paying for the toilet in the picture?

The toilet in your photo shows you the toilet your loo has been twinned with. This toilet has been built and it is already being used by a family or community to do their business – and to stay safe and well.

The donation you make when twinning your toilet helps bring safe, clean and hygienic sanitation to another family or community, by helping pay for latrines in other communties, hygiene education and clean water projects.

As sanitation programmes often dovetail with other transformational work – like education, or helping people to earn a living – a small percentage of your donation is also ring-fenced for tackling the greatest needs in the communities we work in.

Will I see my photo in someone else's loo?

To keep administration costs to a minimum, we twin the same toilet up to 10 times. The likelihood of seeing the same image in someone else's loo is extremely unlikely, but you may see your twin in our adverstising.

Due to the costs involved in building school toilet blocks to a high specification, so that each toilet block built lasts at least 20-30 years, we twin each toilet block up to a maximum of 20 times (compared to 10 twins per household latrine). By twinning each block up to 20 times, we are able to raise £4,800 from each school block photo that is supplied into Toilet Twinning by our overseas partners. 

Currently, the toilets in Nepal are twinned up to 20 times (rather than our standard rule of 10 twins per toilet built) because our partners are extremely busy with new water and sanitation programmes, and this means newly built toilets are not ready to be photographed yet. This means we are experiencing a temporary shortage in available photos, but anticipate a new set of toilet twinning photos being delivered in by Christmas 2016. 

How much does it cost to build a toilet in Africa?

The cost of a latrine varies dramatically depending where in the world you're building it. The two biggest factors are the type of latrine you're building (check out our website for information on different types of latrine designs) and therefore the cost of materials, and the cost of getting the materials to where they need to go. This means a latrine can cost anywhere between £10 - £100 to build and install.

How much do you spend on administration?

Tearfund (the charity partner behind Toilet Twinning) has very lean operating costs. Only 8% is spent on fundraising. The rest is spend either directly in the field or supporting field programmes.

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Gift Aid

Gift Aid will add 25p in every pound to every £60 donation that you make – that's £15 – to every £60 toilet you twin. This is enough, in some countries, for us to build another entire latrine! Unfortunately Gift Aid is only an option if you are a UK taxpayer.

Toilet roll and soap orders are not eligible for Gift Aid. 

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Twinning from outside of the UK

You can get involved with Toilet Twinning from anywhere in the world. You will receive a certificate, sent via Royal Mail, and postage is included in your donation. We have people who have twinned their toilets as far away as Tasmania! The easiest way is to visit our website at www.toilettwinning.org – you can do everything you need online!

The cost of twinning your toilet from overseas is GBP£60, converted to your local currency. Toilet Twinning uses PayPal for our online transactions. PayPal receives a quoted wholesale rate twice a day, then adds a 2.5% spread above this rate to determine the retail foreign exchange rate that is applied to transactions involving a currency conversion. PayPal suggest a good comparison for Toilet Twinners is the exchange rates quoted at airports or other consumer currency exchange shops.

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The loo roll

What's on the loo roll?

We feature the photos and GPS coordinates of three latrines: one in Vetkhali, Bangladesh; the second in Pujehun district, Sierra Leone; the third in Asuret, Uganda.

How is the money from loo roll sales used?

We use all the money raised to fund Tearfund water and sanitation work in poor communities across the world – bringing clean water, decent sanitation and hygiene education about hand-washing and other health-releated principles to tens of thousands of people.

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About us

Where did the idea for Toilet Twinning come from?

Like all the greatest ideas, Toilet Twinning was born in the bathroom.

It was in fact a concept conceived by our founder charity, Cord… almost by accident.

Back in 2008, Cord had an ‘alternative gift’ catalogue and the wife of one of Cord’s managers sponsored a bog in Burundi as a Christmas present to her husband.

Sian Atterton’s stroke of genius was to tape the picture of a latrine onto the loo seat at home on Christmas morning and to add a sticky note bearing the immortal words: ‘I’ve twinned your loo.’

Her husband, Mark, was inspired: clearly, the idea had legs.

After a few months of developing and tweaking the concept, Cord launched Toilet Twinning. The initial target – to twin 500 toilets in Burundi – was reached in just three months.

On a roll, Cord realised Toilet Twinning had the potential to go global. In 2010, it joined forces with Tearfund to extend the number of countries where toilets could be twinned.

Cord handed over the Toilet Twinning baton to Tearfund in 2015, enabling Cord to focus on its peace-building work.

By then, Toilet Twinning had raised more than £2.3 million, and had twinned about 35,000 toilets in more than 40 countries.

The story continues…

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